Are you thinking of becoming a telephone operator? Find out if telephone operator is the right job for you. Get answers to the following questions: What does a telephone operator do? What personality traits do telephone operators have? Will robots replace telephone operators? How much does a telephone operator earn and is it a job in high demand?
Want to know what personality traits you have and if the job of telephone operator fits your personality? Take the free career aptitude test.
A telephone operator speaks to people who call a company or organisation and tries to help them in accordance with guidelines. The work consists of providing information by using alphabetical, geographic or other registers. But also think of activities where you help customers with frequently asked questions. Such as returning money, cancelling or extending subscriptions, and handling complaints. Some telephone operators work in a department or at an organisation where the work consists of handling emergency calls. As a telephone operator, you will connect customers with more specialist questions to the right person, department or organisation.
There are two characteristics many telephone operators have in common. Telephone operators are often human-oriented (score highly in the SOCIAL category) and process-oriented (score highly in the CONVENTIONAL category). Do you have the same personality? Perhaps the profession of telephone operator would suit you. Not sure which personality traits you have? Take the free career aptitude test.
Many jobs will be replaced by robots. How robot-proof are telephone operators? The chances of robotisation of a telephone operator’s activities amount to 96%. This means that there is a HIGH CHANCE that the tasks and activities performed by telephone operators will be taken over by robots and smart software within the next 20 years.
Want to find out what you can expect from your next career move as a telephone operator? How much does a telephone operator earn and is it a job in high demand? You can find out the average annual salary and current vacancies at Adzuna. Adzuna collects all the vacancies for telephone operators in one place and has the largest collection of live salary data.