Are you thinking of becoming a customer service advisor? Find out if customer service advisor is the right job for you. Get answers to the following questions: What does a customer service advisor do? What personality traits do customer service advisors have? Will robots replace customer service advisors? How much does a customer service advisor earn and is it a job in high demand?
Want to know what personality traits you have and if the job of customer service advisor fits your personality? Take the free career aptitude test.
A customer service advisor gives customers information and answers questions about products and services, handles complaints and tries to solve these. As a customer service advisor, you're usually responsible for a selection of incoming emails and telephone calls of new and existing customers. Where does a customer service advisor work? The number of organisations and companies that have a separate customer service department is highly diverse and fairly large. In general, these are larger organisations. Think of telecom companies, healthcare providers, insurers, governments or large online shops. At some companies, the possibility exists of doing customer service work from home.
There are two characteristics many customer service advisors have in common. customer service advisors are often human-oriented (score highly in the SOCIAL category) and are full of initiative (score highly in the ENTERPRISING category). Do you have the same personality? Perhaps the profession of customer service advisor would suit you. Not sure which personality traits you have? Take the free career aptitude test.
Many jobs will be replaced by robots. How robot-proof are customer service advisors? The chances of robotisation of a customer service advisor’s activities amount to 55%. This means that there is an AVERAGE CHANCE that the tasks and activities performed by customer service advisors will be taken over by robots and smart software within the next 20 years.
Want to find out what you can expect from your next career move as a customer service advisor? How much does a customer service advisor earn and is it a job in high demand? You can find out the average annual salary and current vacancies at Adzuna. Adzuna collects all the vacancies for customer service advisors in one place and has the largest collection of live salary data.